Please see the information below for setting up your payout methods and how to request a withdrawal.
🚀 In this article
Payment hold period for payouts
A standard payment hold period applies to hourly job contracts, fixed-rate work, and bonus payments. Your available balance shows funds available for withdrawal after the payment hold period ends.
- Hourly job contracts: 10-day payment hold period starts after the weekly billing period ends on Sunday at 11:59 p.m. (UTC timezone).
- Fixed-rate job contracts: 5-day standard hold period starts after the client releases payment for fixed-rate job contracts. The holding period begins when your client approves and releases your payment from the contract’s escrow account balance.
- Other payments: 5-day hold period applies to client payments on bonuses, expense reimbursements, contests, and other payment types.
Add a payout method to your account
Steps to add a payout method to your account:
- Go to your Dashboard
- Click Settings in the sub nav
- Click Payments & payouts
- Add your email to connect your PayPal account
📡 Remember: Please ensure your payout details match your full legal name and address on the Cad Crowd platform.
You can add a different payout method that matches the full legal name on your account if your withdrawal is flagged with a name discrepancy. Alternatively, you can contact our support team and initiate steps to confirm that you authorized a payout.
Request a payout to get paid
Once your funds are available, you can withdraw your earnings to your preferred payout method. You may view the status of your payout on the Transactions page.
Steps to make a withdrawal request:
- Go to your user dashboard
- Click Transactions in the sub nav
- Click the Request Payout tab
📡 Note: Ensure you add your PayPal email to your account before you request a payout.
Edit and manage your payout method
Steps to edit your payment information:
- Go to Dashboard > click Settings in the sub nav
- Select Payments & payouts
- Click ✐ edit icon > update email > click Save button
📡 Note: A 3-day security hold applies to payouts if you change the information on your account.
Steps to remove a payout method from your account:
- Go to Dashboard > click Settings in the sub nav
- Select Payments & payouts
- Click ••• dropdown > click Remove
Delays due to weekends or holidays
Banking systems do not process transactions on weekends or holidays, so your funds will be processed on the subsequent business day. If you have any queries, please reach out to your bank directly.
Other payout options
Most experts expert payments are sent with PayPal.
A list of payout alternatives:
- PayPal: Expert payments are sent via PayPal in USD currency.
- Payoneer: If you live in a country where PayPal is unavailable, you may manually send us an invoice via Payoneer. Payoneer is only an option if you live outside a region served by PayPal.
- Wire transfers: We accommodate wire transfers for payments that exceed $2,500 USD ($50.00 fee may apply).
- Interac eTransfer (Canada): eTransfer is available to Canadian experts that work with clients under managed service agreements ($10.00 CAD fee). We cover the eTransfer fees for Canadian experts working on private projects.
Questions and answers
⚡ Why is the no available balance for a payout?
Your income shows as Pending on your Transactions page during the payout hold period. You can see the Date field on your transaction page, which indicates when the funds are ready for a payout request.
⚡ Why can’t I request a payout after adding or editing my preferred payment method?
A 3-day security hold period applies to your balance when you change or add a new payout option. The security hold protects your account from fraud.
⚡ How can I request a payout if my account was suspended?
Please follow the steps in the email notification to regain access to your account. You can contact our support team if you have issues with account recovery.
⚡ Why haven’t I received a payment for the work completed on Cad Crowd?
Please remember to add your payment method and request a payout to withdraw your account’s balance.
