Please follow Cad Crowd’s terms of service when communicating on the platform.
🚀 In this article
All communication must be sent through the Cad Crowd platform, and sharing contact information is only permitted with a contract buyout with the Direct Hire Program or Managed Services. Please contact our support team before sharing any contact information if you’d like to request the Direct Hire Program service.
Sending files with messages
Use your inbox to attach files directly with drag-and-drop or add to the chat using the attachment (📎) icon. All group chat members can access the attached files.
If you want to send large files (over 1 GB), you’ll have to send the files using several separate messages.
Granting system access or FTP
Clients and experts often utilize different tools for managing projects, storing data, sharing files, and job workflow. While it’s okay to share project-related information from these systems, including giving others access, it’s essential to exercise caution when sharing proprietary or confidential information. Be mindful of sensitive information and consider implementing limited access permissions when possible.
Why do we review messages on Cad Crowd?
Cad Crowd cares about the safety and experience of our clients and experts, which is why we closely monitor how our users communicate with one another.
Under our privacy policy and terms of service, we may review, scan, or analyze messages on Cad Crowd for a variety of reasons:
- Offering customer service for clients and experts
- Identifying data risks to our users
- Regulatory compliance
- Investigating fraud
- Implementing terms of service compliance
- Analytics and data research
- Improving our services
To protect against online fraud and ensure the safety of our users, you must use the Cad Crowd chat messages to communicate and make payments. Communicating or making payments outside Cad Crowd can expose you to fraud, intellectual property theft, and confidentiality risks. Using the Cad Crowd message thread, you can help us better protect you against fraud.
By hiring and paying on Cad Crowd, you can access our secure payment system, 24/7 client support, and a Billing Security guarantee.
We may occasionally prevent specific messages from being sent and suggest or require the removal of a particular text in certain situations. The rules can occur when we detect words or numbers that contain contact information, references to other websites, or external links.
We understand the importance of safety but also respect your privacy. We will never use the information from reviewing, scanning, or analyzing messages to send you third-party marketing messages or sell the data.
Questions and answers
âš¡ Are there exceptions to sharing contact information?
In two instances, individuals might exchange their personal contact details for a job contract:
- Legal documents: In the event that users need to exchange or gather data that could contain contact details, such as for legal reasons like non-disclosure agreements or IP (intellectual property) assignment contracts.
- Login/FTP access: In cases where experts must supply their email addresses to access a system or file library necessary to complete the work.
Under these circumstances, the sharing of contact details is allowed; however, all correspondence must continue to occur through Cad Crowd.
📡 Note: The platform automatically removes contact information and flags messages for spam. Please get in touch with the support team before sharing contact information to ensure the spam prevention system whitelists your message.
âš¡ How should I respond if a client or expert requests my contact details?
If a client or expert inquires about your contact details, be aware that this violates Cad Crowd’s Terms of Service. Politely inform the inquiring party that sharing such information is prohibited and that you must adhere to the platform’s rules.
