We strive to make expert payments on the platform seamless and straightforward platform. For hourly job contracts, the billing period starts on Monday and concludes on Sunday at 11:59 p.m. (UTC timezone). Your funds are available for withdrawal 10 days after the billing period ends.
🚀 In this article
Weekly billing period for hourly job contracts
Clients are automatically billed for all hours logged on hourly job contracts. The timetable for the billing period is shown below:
- Day 1-7 (Mon-Sun): You track work hours with the Cad Crowd timer app and Work Journal
- Day 8-14 (Mon-Sun): The client is invoiced on Monday and has until Friday night to check the timesheets
- Day 15-17 (Mon-Wed): The payment security period starts (Monday), and your funds can be withdrawn on Wednesday
Weekly billing cycle for clients
The Cad Crowd platform uses the UTC timezone since we support experts and clients globally. The weekly billing cycle for hourly jobs starts on Monday at 12:00 a.m. (UTC timezone) and finishes on Sunday at 11:59 p.m. (UTC timezone).
The platform automatically bills clients for your weekly timesheets on Monday at 12:00 a.m. (UTC timezone). The client is billed via their primary payment method and can review your Work Journal until Friday at 11:59 p.m.
Expert review period for hourly job contracts
Your expert review period begins on Monday at 12:00 a.m. (UTC timezone). You are given a 12-hour period (called “expert review period”) to review and edit your work journal. You can add/modify/delete hours until Monday 12:00 PM (UTC timezone).
Please read our articles to learn more about adding manual time or deleting time entries in your Work Journal.
Client review period for hourly job contracts
The client can review your work timesheets starting Monday at 12:00 p.m. (UTC timezone) until the subsequent Friday at 11:59 p.m. (UTC timezone). The client checks the Work Journal hours during the review period and dispute billable hours if there is a disagreement.
Security hold period for manual payments & fixed-rate job contracts
Cad Crowd implements a security duration for every transaction to safeguard all platform users, including payments, client reimbursements, and fraud detection. This client review and security period allows us to manage payment clearance and settle any disputes before making your funds available.
Manual payments have a 5-day security hold period after our payment processor verifies a client’s successful payment. Here’s a quick reference table:
| 💰 Payment processed successfully | ✔ Date funds available |
| Monday | Saturday |
| Tuesday | Sunday |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
| Saturday | Thursday |
| Sunday | Friday |
📡 Remember: Payments for hourly job contracts transition into the security phase once the review period ends on Friday (11:59 p.m. UTC timezone). As a result, funds generally become accessible on the subsequent Wednesday (12:00 a.m. UTC timezone).
Automatic invoicing for hourly job contracts vs. manual payments
Hourly job contracts exclusively follow a weekly payment cycle, and the hourly timesheets are the sole charges we auto-invoice to a client on your behalf. Only your client can initiate additional payments, such as milestone payments, expense reimbursements, and bonuses. When a client starts a one-time payment, the billing system instantly bills the client’s primary payment method. The payment amount is invoiced immediately when a client approves a fixed-rate job’s milestones, adds a bonus, or miscellaneous expenses. Within 24 hours, we charge the funds to the client’s escrow account (fixed-rate tasks and milestones) or primary payment method (i.e., bonuses, expense reimbursements, etc.) and release the funds to you when the 5-day security hold period is finished.
Payment delays & the security hold period
Your payment amount is displayed as “Pending” on your Transactions page during the security hold period. Every invoice shows the anticipated clearing date for your funds. If your payment is not accessible on the posted date, a payment issue (i.e., declined payment method) has occurred. The invoice balance shows as pending until your client addresses the billing issue. Your client’s account is automatically re-charged daily until all invoices are paid. If a client fails to pay the billable hours after several attempts, our support team initiates an invoice review to check work for eligibility for the Hourly Billing Security policy.
The client account is temporarily suspended, and your job contract is placed on hold until the outstanding payment is settled. Your job contract is automatically reactivated immediately when the client invoice is paid. We recommend messaging the client about your pending invoice and their payment timeline. Your outreach to the client can fast-track the payment timeline and reactivation of the contract.
Cad Crowd Billing Protection policy for your contracts
Cad Crowd’s Billing Security policy protects invoiced hours, flat-rate milestones, and tasks for your job contracts. The only categories not covered by the policy are manual time entries, bonuses, expense reimbursements, miscellaneous payments, or recurring weekly retainer payments.
