The problem may be caused by one of the following issues:
- File size limit: Maximum file size is currently limited to 128MB for uploads
- Image file: The image file type/extension for the design image screenshot should be PNG or JPG.
- Minimum size: 960 x 960px minimum image size
- Maximum size: 2040 x 8160px maximum image size
If you still have issues, you can try the following:
- Clear cache: Try clearing the cache for your web browser.
- Internet connection: Check that your network connection is active.
- Different browser: Try using a different web browser such as Chrome, Firefox, Safari, Microsoft Explorer, Microsoft Edge – see the list of alternative web browsers.
- Computer: Try submitting your design entry using a different computer or mobile device.
🛰 If you’ve taken the steps above and are still unable to submit your design, please contact us and we’ll be happy to help you out (include screenshots of the issue if possible).
